GLG Jobs - Bilingual Member Solutions Associate- Spanish, Austin, TX, United States

Bilingual Member Solutions Associate- Spanish

Austin, TX, United States

Member Solutions Associates are responsible for managing relationships with GLG’s Council Members: 700,000 former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. Member Solutions Associates interface with Council Members daily to strengthen their relationship with, and understanding of, GLG.

Member Solutions Associates thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a communication-driven role and problem solving with business and investment leaders. Whether it is walking the CEO of a Fortune 1000 company through GLG’s project workflow and payment platform or chatting with a new Council Member about building out her profile via our online chat feature, the Member Solutions Associate role is an exciting entry-level position in a growing global firm. GLG currently has the following Member Solutions Associate opening:

Member Solutions Associate – Spanish Language Skills

Member Solutions Associates with Spanish language skills will be aligned with Council Members located in Latin America. In addition to interacting with Latin American Council Members, in this role the Member Solutions Associate will work closely with GLG’s Latin American focused Research team.

Key Responsibilities:

As a Member Solutions Associate, each day will present a variety of inquiries from both Council Members and colleagues requiring critical thinking and creative problem-solving skills. You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills. In our open and collaborative workspace, you will communicate with colleagues across multiple GLG teams in a friendly, idea-sharing, and support-driven manner.

Complete a fast-paced training program that leads to client/end-market and industry alignment
Interact with GLG Council Members and address their inquiries, via email, telephone, and live chat regarding their consulting relationship with GLG, including issues relating to payment and technology tools
Partner with other GLG teammates to develop a deep understanding of client/end market strategy and offer support to alignment teams
Develop knowledge of industry dynamics across all verticals and sectors through the use of technology tools and other creative means

Collaborate with GLG’s compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete and up-to-date

The Ideal Candidate:

Across all of our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skill-set and performance.

For this position, we seek applicants with bachelor's or master’s degrees from top-tier colleges or universities or equivalent work experience. The following factors will strengthen an applicant’s candidacy:

Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.)
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment;
Strong analytical and problem-solving skills;
Passion for fast-paced learning, especially in a technology-enabled environment;
Passion for high-level customer service with a successful track record in working in a team environment;
Ability to work effectively independently and/or collaboratively in a team;

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 700,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.